Shipping Times & Delivery
At Indoor Furniture Co., we always aim to ship your order using the fastest and most reliable delivery options available.
However, shipping times may vary due to factors beyond our control, including courier delays, location, and unforeseen logistics issues.
Estimated Shipping Timeframes
- Small Items (via Australia Post / parcel services):
1–5 business days - Medium to Large Items (via specialised freight carriers):
- VIC, NSW, QLD, SA: 10–14 business days
- NT, WA: 14–21 business days
These timeframes are estimates only and may vary depending on your location and external factors.
Delays
While we strive to meet estimated delivery times, delays can occasionally occur. Indoor Furniture Co. does not guarantee exact delivery dates but will always work to ensure your order arrives as quickly as possible.
Tracking
Tracking details will be provided where available. Please note that some freight partners may not offer tracking services for all deliveries.
Returns & Refund Policy
Need Help With Your Order?
If you experience any issues with your furniture, please contact us at:
info@indoorfurniture.com.au
Our Customer Support team will respond within 3–5 business days and guide you through the next steps.
Your Rights Under Australian Consumer Law (ACL)
All purchases from Indoor Furniture Co. are protected under the Australian Consumer Law (ACL).
Minor Issues
If a product has a minor issue, we may choose to:
- Repair the item
- Replace the item
- Provide a refund
Major Issues
If a product has a major issue, you are entitled to:
- Return the product for a refund or replacement, or
- Keep the product and request compensation for reduced value
A product is considered to have a major issue if:
- It would not have been purchased if the issue was known
- It is significantly different from the description or images
- It is not fit for its intended purpose and cannot be fixed within a reasonable time
- It is unsafe
Returns Process
- Contact us at info@indoorfurniture.com.au with your order details and issue
- Our team will assess your request and provide return instructions
- Items must not be returned without prior approval
When Returns or Refunds May Not Be Accepted
We may decline returns or refunds in the following cases:
- Change of mind after purchase
- Damage caused by misuse, improper handling, or incorrect assembly
- Normal wear and tear
- Issues not reported within a reasonable timeframe
Refunds
- Approved refunds will be issued to the original payment method
- If a replacement product is unavailable or out of stock, a full refund will be provided
Contact Us
Indoor Furniture Co.
📧 info@indoorfurniture.com.au
